Beauty Drop & Loyalty

Subscription Overview

• How does The Beauty Drop subscription work?
• How much does The Beauty Drop subscription cost?
• How do I subscribe to The Beauty Drop?
• Is The Beauty Drop available for International customers?
• Can I buy The Beauty Drop subscription as a gift for someone?
• How does free delivery work for Beauty Drop members?

Overview & Register

• How does the Loyalty programme work?
• How do I register for an online Loyalty account?
• Is there an incentive to sign up for a Loyalty account?
• Do you provide Loyalty cards?

Account

• How do I find my Beauty Drop voucher number?
• How do I update the payment card on my Beauty Drop account?
• Why has my monthly Beauty Drop payment failed?
• How do I update the delivery address on my Beauty Drop account?
• How do I cancel my Beauty Drop subscription?

Points & Balance

• Why have Loyalty points been deducted from my account?
• When are Loyalty points added to my account?
• How do I earn Loyalty points when shopping online?
• How do I check my Loyalty points balance?
• Do Loyalty points expire?
• Why is my Loyalty points balance showing negative?

Credit & Balance

• Why am I missing Beauty Drop credit?
• How do I use my Beauty Drop credit to place an online order?
• How do I check my Beauty Drop balance?
• What can I buy with my Beauty Drop credit?
• Can I use Beauty Drop credit for international orders?
• Can I use Beauty Drop credit after cancelling my subscription?

Vouchers

• When will I receive my next Loyalty voucher?
• How do I use my Loyalty voucher to place a UK order?
• Where can I find my Loyalty voucher?
• How do I use my Loyalty voucher to place an International order?
• How do I check the balance on a Loyalty voucher?
• When does my Loyalty voucher expire?

Box Delivery

• When will my Beauty Drop box be delivered?
• What should I do if my Beauty Drop box arrives damaged?

My Account

• Why can't I login to my online Loyalty account?
• How do I reset my password?
• How do I update personal details on my Loyalty account?
• How do I close my Loyalty account?
• How do I unsubscribe from marketing communications?
• Why didn't I receive a Birthday voucher?

Products & Contents

• What should I do if my Beauty Drop box arrives missing products?
• What products are included in October's Beauty Drop box?
• What products are included in July's Beauty Drop box?
• Is there a different Beauty Drop box available for Men?