Online Orders

Placing an order

• Why can't I checkout when placing an online order?
• Do I need to create an online account to place an order?
• What happens after I place my online order?
• What does the order status mean on my online account?
• How do I add a gift message to my online order?
• Do you offer gift wrapping with online orders?

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Order amendments

• Can I add items to an existing order?
• Can I remove items from an existing order?
• How do I cancel my order? (UK)
• How do I cancel my order? (International)
• I forgot to include a gift message, how do I add one?

Order Issues

• Why has my order been cancelled?
• Why has my payment been declined?
• Why are items missing from my order?
• What happens if I receive an incorrect item or order?
• What happens if I receive faulty or damaged items?

Payments

• How do I redeem a voucher, gift card or discount code?
• What currency will I be charged in when shopping online?
• Can I redeem a Loyalty voucher or gift card when paying with Apple Pay or Klarna?
• What payment options do you offer with Klarna?